Technology Solutions

Practical, partner-led platforms that scale with your business-delivered by Adept Technologies. Below are two turnkey offerings you can adopt immediately.

Contact Centre Services (CCaaS)

Deliver exceptional customer experiences without the complexity of infrastructure, technology, or staffing. Adept's Contact Centre as a Service is fully managed, scalable, and ready to grow with you.

Cloud platform: HoduCC, Huawei AI Managed agent workforce Quality monitoring & analytics

Our Services

  • Fully Managed Service – From infrastructure to staffing, we run your operations.
  • Global Scalability – Multilingual, multichannel coverage across geographies.
  • Omnichannel Engagement – Voice, chat, email, and social handled seamlessly.
  • Workforce Management – Flex the team to match demand cycles.
  • Real-Time Reporting – Dashboards for CSAT, NPS, AHT, and productivity.
  • Deep Integrations – Salesforce, Zendesk, HubSpot, Dynamics, and more.
  • Flexible Pricing – Models that reduce operational cost.

Use Cases

  • Inbound & outbound customer support
  • Helpdesk & technical support (Tier-1 & Tier-2)
  • Lead qualification & customer acquisition
  • Payment collections & customer retention
  • Market surveys & feedback loops
Talk to Us About CCaaS
Overview ⬇️

Whether you're a startup scaling fast or an enterprise entering new markets, our CCaaS gives you a cloud-powered platform, trained agents, and continuous optimisation—so you focus on growth while we handle your CX.

ROCKEYE ERP (in partnership with Adept)

Next-generation, cloud-based, AI-powered ERP to streamline operations end-to-end, from finance and HR to supply chain, manufacturing, and customer operations delivering real-time visibility and control.

Services Offered

  • Finance & Accounting – AP/AR, invoicing, close, and reporting automation.
  • People & Workforce – HRMS, payroll, attendance, visitor, and contract management.
  • Procurement & Supply Chain – Vendor, purchasing, logistics, and distribution.
  • Inventory & Production – Stock visibility, WMS, AI-driven manufacturing.
  • Sales & Customer Ops – Order-to-cash, multi-vendor commerce, service management.
  • Assets & Maintenance – Asset tracking, preventive maintenance, fleet monitoring.
  • Industry Solutions – Oil & gas downstream, transport, and more.

Use Cases

  • Finance and compliance management
  • Workforce and payroll automation
  • Procurement and vendor tracking
  • Inventory and production control
  • Supply chain and logistics visibility
  • Sales and customer operations
  • Asset and maintenance management
Talk to Us About ROCKEYE ERP
Overview ⬇️

Delivered via Adept's partnership with Hidden Brains, ROCKEYE ERP brings connected modules, AI-assisted insights, and robust integrations to simplify operations and help you scale confidently.

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