Trust & Compliance

We are committed to ensuring that all our systems, processes, and people align with international best practices in information security, data protection, and quality management. Our governance framework combines robust controls, continuous employee training, and proactive risk assessments to safeguard your data and ensure compliance with global standards, making Adept your secure outsourcing partner of choice.

Adept Technologies is proud to be ISO 9001:2015 certified—a globally recognized standard for Quality Management Systems (QMS). This certification demonstrates our commitment to:

• Continuous process improvement
• Customer satisfaction and operational excellence
• Quality assurance at every stage of delivery
• Risk-based decision-making and documentation

Through this certification, our clients are assured of consistent, measurable, and high-quality outcomes, every time.

As a proud participant in the United Nations Global Compact, Adept Technologies aligns its operations with the UN Global Compact's Ten Principles across four key areas:

• Human Rights: Upholding dignity, fairness, and equality in all workplaces
• Labour: Ensuring fair, safe, and inclusive employment practices
• Environment: Supporting sustainability and minimizing our ecological footprint
• Anti-Corruption: Promoting transparency, accountability, and ethical conduct

Our commitment to these principles reflects our belief that profit and purpose can coexist, driving both business success and positive social impact.

We take data privacy seriously. Our security framework ensures the confidentiality, integrity, and availability of all client information through:

• Strict access controls and role-based permissions
• Secure data transmission and encrypted storage
• Weekly security audits and vulnerability assessments
• Comprehensive NDAs for all staff and partners
• Compliance with international data protection laws (including GDPR principles)

For clients managing sensitive or regulated data, we offer customized data handling protocols and client-specific compliance workflows to ensure maximum protection.

Integrity and transparency are at the heart of how we operate. We maintain a zero-tolerance policy toward corruption, bribery, and unethical conduct. All team members receive regular ethics and compliance training, ensuring alignment with our Code of Conduct and Corporate Social Responsibility (CSR) commitments.

As active participants in Africa's Blue Economy ecosystem, we uphold the highest ethical standards in supporting sustainable ocean and aquatic resource management. Our engagement emphasizes accountability, inclusivity, and equitable growth within coastal and maritime sectors. We collaborate with partners and institutions that share our dedication to preserving marine ecosystems, promoting sustainable fisheries, and fostering economic opportunities for coastal communities.

Our belief is simple: trust is built through action, and every decision must reflect our core values of honesty, respect, and responsibility.

Trust is not static; it's sustained through constant improvement. We regularly review and update our internal controls, conduct periodic audits, and benchmark our practices against evolving global standards. This culture of continuous improvement ensures our clients benefit from an environment that is always secure, compliant, and forward-looking.

At Adept Technologies, we uphold the highest standards of integrity, transparency, and accountability. As a fully registered ICT and BPO company in Kenya, we meet all regulatory, tax, labour, and data protection requirements, giving clients confidence in our credibility and professionalism.

We are ISO 9001:2015 certified, maintain full KRA, NSSF, and NHIF compliance, and are licensed by the Communications Authority of Kenya (CA) as a BPO and Contact Centre Service Provider. As a registered Data Controller and Processor with the Office of the Data Protection Commissioner (ODPC), we strictly adhere to Kenya's Data Protection Act (2019) to ensure data privacy and security.

Our commitment extends beyond compliance. As members of the United Nations Global Compact and the Blue Company Network, we promote ethical business, anti-corruption, and sustainability. Through active participation in Africa's Blue Economy initiatives, we advance responsible technology and inclusive, environmentally conscious growth.

At Adept, compliance is more than a requirement; it's a reflection of our values: Trust, Innovation, and Collaboration.