Support and maintenance

Structured technical support that keeps live systems reliable.

Best forCustom applications, Odoo platforms, integrations, websites and other live systems.

Structured support for live systems

Software needs continued support as users identify issues, business requirements change and the underlying technology evolves. We agree a process for recording, assessing, prioritising and resolving requests, covering technical issues, maintenance and planned improvements.

What is covered

Issue logging and resolution
System maintenance and updates
Monitoring and availability checks
Security patching
Planned improvements and enhancements

How it is managed

Agreed response and resolution targets
Single channel for support requests
Priority levels agreed in advance
Regular service reporting
Scheduled review meetings

What you get

A named support contact
Predictable monthly cost
Fewer disruptions for users
Documented changes and fixes
A roadmap for improvements

Commercial terms

Monthly support agreement based on the systems covered, response targets and the volume of planned improvements.

Discuss ongoing support

Other delivery models

Defined projectComplete project deliveryOne partner accountable for the whole build, from requirements to launch. Managed deliveryManaged development teamA dedicated team, managed by Adept, working through your roadmap. Client managedStaff augmentationIndividual specialists who join your team and work under your management.