ESG/Quality Management

ISO 9001:2015 certified quality management.

Adept Technologies is proud to be ISO 9001:2015 certified, a globally recognised standard for Quality Management Systems. Through this certification, our clients are assured of consistent, measurable and high-quality outcomes, every time.

Document control
Document referenceQMS-POL-001
Revision1.0
Effective date06 June 2024

What certification demonstrates

Four commitments behind the certificate.

Continuous process improvementProcesses are reviewed, measured and improved rather than left to habit.
Customer satisfaction and operational excellenceClient outcomes are the measure of whether the system is working.
Quality assurance at every stage of deliveryChecks are built into the workflow, not added at the end.
Risk-based decision-making and documentationDecisions are recorded, evidenced and driven by analysis of relevant data.

Approved Quality Policy statement

Quality is embedded in every aspect of our organisation.

We are committed to supporting our clients by providing customized digital solutions and are guided by our company values to meet our stakeholders’ interests. We continue to be innovative and foster good customer relationships while providing sustainable opportunities to the youth and differently abled.

To achieve the above, we:

  • Understand and fulfil our clients’ needs and expectations through open communication, active listening, and a customer-centric approach.
  • Commit to only making decisions related to QMS based on analysis of relevant data and information.
  • Comply with ISO 9001:2015 standards and continually improve our Quality Management System to enhance the effectiveness of our processes.
  • Empower and develop our team members through training, coaching, and providing a safe, supportive, and collaborative work environment.
  • Ensure that all our employees are aware of our quality objectives and their role in achieving them.
  • Identify and mitigate risks to prevent errors during service delivery.
  • Cultivate a culture of excellence and innovation where every team member is encouraged to contribute ideas for process enhancement.
  • Commit to compliance with applicable legal and regulatory requirements related to our services.
  • Recognize that an organization and the relationship it has with its external providers are interdependent and that a mutually beneficial relationship enhances the ability of both to create value.
  • Deliver exceptional value to clients through consistent delivery of high-quality, accurate, and reliable products and services, meeting established standards and fostering a culture of continuous improvement.

This Quality Policy is communicated to and understood by all employees, and is regularly reviewed to ensure its continued relevance and effectiveness.

Controlled document: QMS-POL-001 · Revision 1.0 · Effective 06 June 2024. The controlled internal copy remains the authoritative source.

Signed by

Mercy Mugure

CEO, Adept Technologies

Our policies